Frequently Asked Questions

At Silk Route Reservation, Silk Route Lounge Arrival/ Departure

How to do the payments?

Payment can be done online by credit card or cash at the Departure Silk Route Lounge or Information Counter at the outer porch in the Arrival Terminal.

Only two visitors per movement are allowed

Yes, garlanding can be done at the lounge. But garlands should be provided by the visitor.

a) Yes, Staff can help pax at Visa Counter. But not allowed to handle cash.

b) Please advise your pax to get online Visa for a hassle free clearance.

At the Disembarking point from the aircraft.

Refreshments will be served. Choice of Veg./ Non Veg.

a) Silk route/ Arrival - Yes

b) Silk route/ Departure - Will be getting very soon

a) At present Emigration facilities are not provided at the Departure Silk route Lounge.

b) Arrival Silk Route - Staff will be escorted packs up to the Immigration counters for clearance. Since staff is not authorized to go through Immigration counters, After clearance, packs will be assisted up to the Silk Route Arrival Lounge.

a) No visitors are allowed to enter the Departure Silk Route due to the Customs/ Security requirement. (Restricted Area)

b) Arrival Silk Route - Two visitors are allowed to come to the lounge.

Please follow the map given in your booking acknowledgement. Before the Departure terminal, please take left turn near the water tank. (Signage's are displayed)

Need help?

We would be more than happy to help you. If you are unable to find what you are looking for here, please call

(094) 11 226 4444
comments@airport.lk
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Before you fly

  • Arrival Procedures

    The key steps to complete when arriving at BIA.

  • Departure Procedures

    The key steps to complete when departing at BIA.

  • Getting Around

    We are committed to serving you by meeting all of your ground transportation needs.

  • Transit

    Thank you for visiting our center and have a wonderful trip!