Baggage Services

  • Declare all your currency, valuable equipment, jewellery and gems.
  • If you have nothing to declare you can go through the  Green Channel.
  • Your Baggage should NOT contain goods for others, goods in Commercial quantities and  PROHIBITED OR RESTRICTED GOODS. Some of them are : Dangerous Drugs, Weapons & Explosive Devices, and Gold.
  • You are required to take back all your personal effects at your departure.

You are entitled to:

  • 1-1/2 litres of spirits, 2 bottles of wine.
  • A small quantity of perfume and travel souvenirs not exceeding US $ 250/- in value.

Professional Terms

  • Filming and Photographic or any other valuable equipment will be allowed on a valid Carnet or a Bank Guarantee, or on a refundable deposit of the duty payable on the items.

Lost or Damaged Baggage

  • If you happen to lose an item at the airport, you should firstly contact the relevant airline you are/were travelling with. It is strongly recommended that all travellers take up an appropriate travel insurance to cover any such losses that can occur as part of their journey.
  • If you have an enquiry about a lost or found item, here's what you can do:

  • Items Lost at Airport Terminal

  • (Tel. 011 225 2861 Ex 3813) Inquiries about lost baggage should be directed either to information desk or to the airline office.
  • Please proceed to the nearest information counter and the personnel on duty will assist you further.
  • Alternatively, you could use the online customer feedback form or email