Feedback Form

Airport Guest Satisfaction Survey at BIA - "Make Happy Journeys"

Thank you for your time and effort in completing this survey - your feedback is important to us to provide you a

Great Guest Experience at BIA.

Step 1: Passenger Details

Arrival

Departure

Transit

Step 2: Airport Staff

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Step 3: Airport Atmosphere

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Step 4: Airport Facilities

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Step 5: BIA Services

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Step 6: BIA Duty Free Shops

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Step 7: Food and Beverages Service

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent

Finally we would like know your overall impressions of our service. How would you rate your overall experience at Bandaranaike International Airport?

     Poor

Not Satisfied

  Average

 Satisfied

 Excellent